Returns & Exchanges
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return and exchange, you can contact us at home@ilaisarai.com. When requesting a return via email, we would request the receipt number, location, and reason for return (for quality assurance purposes).
Exchanges are only allowed for items of the same value or higher
If you choose to exchange for a more expensive item, you will have to pay the difference before the new item is dispatched to you. In addition, shipping charges will apply.
Unfortunately, we do not accept any returns/exchanges on sale items or pre-ordered products.